All work
02/AI · Enterprise SaaS/2024
Enterprisesupport,poweredbyAI.
An inbox that answers itself, before your team even reads it.
Client
MIM
Role
Designer · Frontend (React)
Year
2024
Sector
AI · Enterprise SaaS
01The brief
Enterprise support teams drown in repetitive tickets and watch SLAs slip. The product needed to feel less like ChatGPT bolted onto a CRM and more like a calm, trustworthy co-pilot embedded in the team's daily rhythm.
02The approach
We designed a single conversational surface where the AI suggests the next move and the human approves with a keystroke. Dense data, but quiet — every metric earns its place. Built the system in React + TypeScript with Tailwind, shipping the components I designed in the same week.
04Outcome
What shipped, what changed.
- 01Cut average reply time by 42% across pilot accounts
- 02Lifted CSAT from 88 → 94 in the first quarter post-launch
- 03Design + frontend ownership end-to-end as a one-person product squad
Deliverables
- Design system
- Dashboard UI
- Frontend implementation
- Motion details
Stack
- React
- TypeScript
- Tailwind
- Figma
- GSAP